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US-TN-MEMPHIS
3 days ago

Monitor, evaluate, and maintain systems and procedures to safeguard internal information systems, network, databases, and Web-based security.

  • Conduct vulnerability assessments and monitor systems, network, databases and Web for potential system breaches.
  • Respond to alerts from information security tools.
  • Report, investigate and resolve security incidents.
  • Educate and communicate security requirements and procedures to all users and new employees.
  • Recommend and implement changes to enhance systems security and prevent unauthorized access.
  • Research security trends, new methods, and techniques used in unauthorized access of data in order to preemptively eliminate the possibility of system breach.
  • Ensure compliance with regulations and privacy laws.
Position Code
21480217
Status
Regular Full-Time
Department
HS IS Technic Svcs
US-TN-MEMPHIS
4 weeks ago

This is an intermediate level positon in the Technical Security group.

  • Perform maintenance, and upgrade of firewalls, remote access systems, and network management systems.
  • Provide technical support to various departments and users with regards to cloud-based networks (e.g., VPN and BoD).
  • Collaborates with team and departmental efforts to monitor, support and investigate networking services and related software performance, problems, trouble calls and requests by working within team and across other IT areas to meet organizational objectives.

  • Collaborates with team in the selection, design and implementation of technology projects in order to meet or exceed project expectations including system performance, cost, and implementation schedules.
  • Assists with long range planning process by utilizing extensive technical knowledge resulting in appropriate technical design of server and desktop systems software and hardware.
Position Code
21480095
Status
Regular Full-Time
Department
HS IS-CLIENT SOLUTIONS
US-TN-MEMPHIS
4 weeks ago
  • This is an entry level position in the Telecom department. Basic PBX knowledge is required. Knowledge of Avaya and Cisco PBX is a plus.
  • Plan, design, and implement internal telecommunication networks/systems, including voice, data, and/or video communication systems.
  • Maintain highest levels of telecommunication security and protection from disaster.
  • Analyze the needs of the organization and translate requirements into detailed technical specifications. Conduct cost and traffic analysis to determine the best use of resources.
  • Collaborate with various internal groups and external vendors to ensure all installations meet specifications, ensuring the resolution of problems as they arise.
  • Participates with team to monitor and support internal telecommunication networks/systems and related software performance, problems, trouble calls and requests by working within team and across other IT areas to meet organizational objectives.

  • Participates with team and IT department in the selection, design and implementation of technology projects in order to meet or exceed project expectations including system performance, cost, and implementation schedules.
Position Code
21480086
Status
Regular Full-Time
Department
HS IS Technic Svcs
US-TN-MEMPHIS
1 month ago

Provide higher-level technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues.

  • Investigate escalated issues by reviewing initial support notes and gathering additional information from customer.
  • Update tracking system of incident logs and convey customer feedback to teams responsible for product development.
  • May escalate extremely technical or sophisticated issues to technical product support engineers or management.
  • Require advanced knowledge of organization's products and/or services, policies, terms, and conditions.
  • Performs other duties as assigned.
Position Code
21490046
Status
Regular Full-Time
Department
HS IS-LOGISTICS/CUSTOMER SUPPO
US-TN-MEMPHIS
4 weeks ago

Provides initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues.

  • Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
  • Log or record support tickets and/or cases.
  • Performs other duties as assigned.
Position Code
21490039
Status
Regular Full-Time
Department
HS IS-LOGISTICS/CUSTOMER SUPPO
US-TN-MEMPHIS
4 weeks ago

This is an intermediate level positon in the Technical Security group.

  • Perform maintenance, and upgrade of firewalls, remote access systems, and network management systems.
  • Provide technical support to various departments and users with regards to cloud-based networks (e.g., VPN and BoD).
  • Collaborates with team and departmental efforts to monitor, support and investigate networking services and related software performance, problems, trouble calls and requests by working within team and across other IT areas to meet organizational objectives.

  • Collaborates with team in the selection, design and implementation of technology projects in order to meet or exceed project expectations including system performance, cost, and implementation schedules.
  • Assists with long range planning process by utilizing extensive technical knowledge resulting in appropriate technical design of server and desktop systems software and hardware.
Position Code
21480095
Status
Regular Full-Time
Department
HS IS-CLIENT SOLUTIONS
US-TN-MEMPHIS
3 months ago

Job Responsibilities

 

Collaborates with team and departmental efforts to monitor, support and investigate Microsoft Windows services and related software performance, problems, trouble calls and requests by working within team and across other IT areas to meet organizational objectives.

 

Consults, communicates and collaborates effectively with internal and external colleagues.

 

Maintains knowledge of operational influences on technical systems, including general knowledge of best practices for systems security, disaster avoidance and recovery, and regulatory compliance.

 

Demonstrates understanding of the need for close coordination with other technical infrastructure components such as networking, telecommunications, database administration, web services, etc.

Position Code
21480098
Status
Regular Full-Time
Department
HS IS-CLIENT SOLUTIONS

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