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US-TN-MEMPHIS
4 weeks ago

Job Summary:

Define organizations system requirements by analyzing business structure, policies, and operations. Work closely with end users to analyze, define, model, and document system requirements. Research and recommend systems solutions that enable organization to achieve business goals. Conduct business needs assessments and cost/benefit analysis to assist in aligning business initiatives with system solutions. Use development specifications to create detailed test cases and analyze results. May create end-user documentation and deliver training. Work with internal departments or with external clients. Perform other duties as assigned.

Job responsibilities:

  • Provide daily and ongoing support to corporate wide BTS related initiatives and projects
    • Investigate, analyze, and evaluate system problems, trouble calls, and requests. Follow defined service level agreements and other requirements such as weekly updates.
    • Formulate and coordinate problem resolution to meet or exceed customer expectations by consulting and collaborating with vendors, operational and BTS colleagues and working within system standards. Seeks root cause and resolution
    • Works in work unit to cross train on all tasks and responsibilities to ensure that customer needs can always be addressed
    • Provides and maintains detailed documentation for all support areas to include help desk and site support
    • Utilize Baptist Management system problem solving tools as needed to resolve problems or discover root cause. (TWI, A3, Kata)
  • Implements new projects used in corporate wide BTS related initiatives
    • Follows enterprise project management methodology in managing all projects.
    • Communicate project status and issues appropriately to stake holders
    • Leads projects as assigned – can be multi facility and large in scope
    • Apply knowledge, skills,, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations
    • Works with procurement to negotiate business terms of contracts. Ensures review of all contract addendums. Follow terms of contract related to scope and cost.
    • Collaborates effectively with colleagues, vendors, and consultans
  • Evaluates, analyzes business, technology, application
    • Performs annual analysis of technology/application/capability to ensure that it is meeting needs. Validates needs met, return on investment, etc. Produces recommendations related to any changes needed after evaluation
    • Maintain knowledge of new technologies and systems in order to review, recommend, select, and implement new system for the benefit of the organization.
    • Maintains knowledge of total cost of ownership including purchase cost, upgrade cost, and any ongoing cost.
    • Assist director/manager with team budget monitoring and resolution of budget exceptions
  • Completes assigned goals within designated time frames
  • Maintains Baptist Values
    • Friendly, compassionate, and responsive care
    • Respect for individuals
    • Trust and teamwork
    • Continuous improvement
Position Code
21480063
Status
Regular Full-Time
Department
HS IS-APPLICATION SERVICES
US-TN-MEMPHIS
2 months ago
  • This is an entry level position in the Telecom department. Basic PBX knowledge is required. Knowledge of Avaya and Cisco PBX is a plus.
  • Plan, design, and implement internal telecommunication networks/systems, including voice, data, and/or video communication systems.
  • Maintain highest levels of telecommunication security and protection from disaster.
  • Analyze the needs of the organization and translate requirements into detailed technical specifications. Conduct cost and traffic analysis to determine the best use of resources.
  • Collaborate with various internal groups and external vendors to ensure all installations meet specifications, ensuring the resolution of problems as they arise.
  • Participates with team to monitor and support internal telecommunication networks/systems and related software performance, problems, trouble calls and requests by working within team and across other IT areas to meet organizational objectives.

  • Participates with team and IT department in the selection, design and implementation of technology projects in order to meet or exceed project expectations including system performance, cost, and implementation schedules.
Position Code
21480086
Status
Regular Full-Time
Department
HS IS Technic Svcs
US-TN-MEMPHIS
2 weeks ago

Analyze, plan, design, maintain, and provide ongoing optimization and support of Baptist OneCare. Perform workflow assessments, capture business needs and analyze internal business systems to determine functional requirements for optimal utilization. Possess in-depth clinical and application knowledge and experience. Perform system builds, upgrades, and system enhancements as needed. Support application through all phases of implementation, optimization, and maintenance. Work with cross-functional team and end users to achieve application integration to meet clinical and/or business needs. Exercise discretion and judgment in the performance of original, creative, intellectual work. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Position Code
21480185
Status
Regular Full-Time
Department
HS BAPTIST ONECARE
US-TN-MEMPHIS
2 months ago

Provides initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues.

  • Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
  • Log or record support tickets and/or cases.
  • Performs other duties as assigned.
Position Code
21490039
Status
Regular Full-Time
Department
HS IS-LOGISTICS/CUSTOMER SUPPO
US-TN-MEMPHIS
2 months ago

Analyze, plan, design, maintain, and provide ongoing optimization and support of Baptist OneCare. Perform workflow assessments, capture business needs and analyze internal business systems to determine functional requirements for optimal utilization. Possess in-depth clinical and application knowledge and experience. Perform system builds, upgrades, and system enhancements as needed. Support application through all phases of implementation, optimization, and maintenance. Work with cross-functional team and end users to achieve application integration to meet clinical and/or business needs. Exercise discretion and judgment in the performance of original, creative, intellectual work. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Position Code
21480024
Status
Regular Full-Time
Department
HS Bapt Onecare
US-TN-MEMPHIS
2 weeks ago
  • Provide system level administration/maintenance for Epic Windows servers.
  • Install, maintain, configure and upgrade relevant Windows affiliated Epic systems such BCA, Weblob, Epic Print Service.
  • Provide daily care and feed to the VMware infrastructure that hosts the Epic Windows servers.
  • Work on establishing the necessary baseline for system capacity planning and overall system performance.
  • Provide various system administrative tasks including printer queue management, and automation of various processes via scripting.
  • Perform management actions involved with deploying updates and new releases to the Epic Windows environment.
  • Perform necessary firmware, hardware, and Windows OS upgrades, and required patch management.
  • Document and create the necessary troubleshooting and update guides for various technical responsibilities
  • Work closely with respective counterparts at Epic systems – in Verona, Wisconsin.
  • Plan, configure and implement features on the Windows platform that improve availability, response time, and monitoring of key system metrics.
  • Ensure that the necessary backups are performed on the appropriate Windows systems.
  • Ability to work collaboratively/effectively with technical and non-technical members of the Epic team while embracing teamwork.
  • Participate in required change management process.
  • Evaluate and implement third party software products that are needed as ancillary systems, required for overall Epic readiness and functionality.
  • Willing to participate in knowledge sharing with other team members, and willing to mentor/train junior personnel. 
  • Participation in on-call rotation which includes carrying and responding to pages 7x24 during the on-call period. 
  • Be willing to travel to Epic’s corporate headquarters for the necessary training, if needed, and when needed.
  • Participate in technical support for our users – via various methods such as remote tools, email, phone, and sometimes a site visit.
  • Actively participate in triage and support activities using the standard help desk process and approved software tools, and to ensure that trouble tickets are handled in a timely and professional manner.
  • Participate as needed in required TDR (Technical Dress Rehearsal) activities that are conducted by the Epic technical team.
Position Code
21480120
Status
Regular Full-Time
Department
HS IS-CLIENT SOLUTIONS
US-TN-MEMPHIS
2 months ago

Analyze, plan, design, maintain, and provide ongoing optimization and support of Baptist OneCare. Perform workflow assessments, capture business needs and analyze internal business systems to determine functional requirements for optimal utilization. Possess in-depth clinical and application knowledge and experience. Perform system builds, upgrades, and system enhancements as needed. Support application through all phases of implementation, optimization, and maintenance. Work with cross-functional team and end users to achieve application integration to meet clinical and/or business needs. Exercise discretion and judgment in the performance of original, creative, intellectual work. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Position Code
21490145
Status
Regular Full-Time
Department
HS Bapt Onecare
US-TN-MEMPHIS
2 months ago

Analyze, plan, design, maintain, and provide ongoing optimization and support of Baptist OneCare. Perform workflow assessments, capture business needs and analyze internal business systems to determine functional requirements for optimal utilization. Possess in-depth clinical and application knowledge and experience. Perform system builds, upgrades, and system enhancements as needed. Support application through all phases of implementation, optimization, and maintenance. Work with cross-functional team and end users to achieve application integration to meet clinical and/or business needs. Exercise discretion and judgment in the performance of original, creative, intellectual work. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Position Code
21490005
Status
Regular Full-Time
Department
HS Bapt Onecare
US-TN-MEMPHIS
2 months ago

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20040112

ANALYST-EPIC (Health Information Management)

Position Code
20040112
Status
Regular Full-Time
Department
HS BAPTIST ONECARE
US-TN-MEMPHIS
2 months ago

Analyze, plan, design, maintain, and provide ongoing optimization and support of Baptist OneCare. Perform workflow assessments, capture business needs and analyze internal business systems to determine functional requirements for optimal utilization. Possess in-depth clinical and application knowledge and experience. Perform system builds, upgrades, and system enhancements as needed. Support application through all phases of implementation, optimization, and maintenance. Work with cross-functional team and end users to achieve application integration to meet clinical and/or business needs. Exercise discretion and judgment in the performance of original, creative, intellectual work. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Position Code
21490151
Status
Regular Full-Time
Department
HS BAPTIST ONECARE