• ASSOC PROD SUPPORT SPCLST-CLIN

    Locations US-TN-MEMPHIS
    Posted Date 4 weeks ago(10/22/2018 2:05 PM)
    Position Code
    3004
    Day Shift
    Yes
    Evenings
    No
    Status
    Regular Full-Time
    Department
    HS IS-LOGISTICS/CUSTOMER SUPPO
  • Overview and Responsibilities

    • Provide higher-level technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues.
    • Investigate escalated issues by reviewing initial support notes and gathering additional information from customer.
    • Update tracking system of incident logs and convey customer feedback to teams responsible for product development.
    • May escalate extremely technical or sophisticated issues to technical product support engineers or management.
    • Require advanced knowledge of organization's products and/or services, policies, terms, and conditions.
    • Performs other duties as assigned.

     

    Qualifications

    Education Required:

    Must have a BLS, RN, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.

     

    Experience Required:

    Three years of relevant experience

     

    Additional Skills Required:

     

     
    • Excellent Oral and Written Communication Skills
    • Excellent customer service skills
    • Good computer skills (Windows XP/7, Microsoft Office 2007/2010)
    • Outstanding organizational skills
    • Strong problem-solving skills
    • Exemplary Attendance and strong work ethics
    • Experience With EMR systems
     
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