INTER HELP DESK TECHNICIAN

Locations US-TN-MEMPHIS
Posted Date 6 days ago(2/12/2018 2:59 PM)
Position Code
21490048
Day Shift
Yes
Night Shift
No
Rotating Shift
No
Evenings
No
Status
Regular Full-Time
Department
HS IS-LOGISTICS/CUSTOMER SUPPO

Overview and Responsibilities

  • Logs and diagnoses reported issues.
  • Identifies problems and applies solutions.
  • Draws upon other IS resources as needed to develop responses and solutions.
  • Performs problem specific customer training.
  • Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Evaluates and researches technical issues.
  • Exercises judgment in prioritizing and escalating problems
  • Encourages an environment of teamwork.
  • Works in cooperation with other IS staff to evaluate solutions to problems.
  • Analyzes and escalates technical issues.
  • Utilizes available tools to gather information and recommend solutions.
  • Possesses procedural knowledge of standard escalation processes.
  • Contributes to evaluation and maintenance of existing support documentation.
  • Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems.
  • Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
  • Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied
  • Provides technical assistance to computer system users.

Qualifications

Minimum Requirement: Minimum of one to three year of related experience or educational equivalent of Associates Degree.

 

Preferred/Desired: Greater than 2 years experience or educational equivalent of Bachelor's degree.

 

  • Strong Customer Service Experience
  • Effective Communication Skills
  • Excellent Knowledge of Microsoft Office 2010
  • Great Organizational skills
  • Able to multi task
  • Very Organized
  • Strong Attention to details
  • Calm Under pressure
  • Be Creative/Able to think on their feet

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