ASSOC PROD SUPPORT SPCLST-CLIN

Locations US-TN-MEMPHIS
Posted Date 4 days ago(2/14/2018 10:17 AM)
Position Code
21490046
Evenings
Yes
Status
Regular Full-Time
Department
HS IS-LOGISTICS/CUSTOMER SUPPO

Overview and Responsibilities

  • Provide higher-level technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues.
  • Investigate escalated issues by reviewing initial support notes and gathering additional information from customer.
  • Update tracking system of incident logs and convey customer feedback to teams responsible for product development.
  • May escalate extremely technical or sophisticated issues to technical product support engineers or management.
  • Require advanced knowledge of organization's products and/or services, policies, terms, and conditions.
  • Performs other duties as assigned.

 

Qualifications

Education Required:

Must have a BLS, RN, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.

 

Experience Required:

Three years of relevant experience

 

Additional Skills Required:

 

 
• Excellent Oral and Written Communication Skills
• Excellent customer service skills
• Good computer skills (Windows XP/7, Microsoft Office 2007/2010)
• Outstanding organizational skills
• Strong problem-solving skills
• Exemplary Attendance and strong work ethics
• Experience With EMR systems
 
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