Provide higher-level technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues.
Must have a BLS, RN, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.
Three years of relevant experience
Additional Skills Required:
• Excellent Oral and Written Communication Skills
• Excellent customer service skills
• Good computer skills (Windows XP/7, Microsoft Office 2007/2010)
• Outstanding organizational skills
• Strong problem-solving skills
• Exemplary Attendance and strong work ethics
• Experience With EMR systems