ASSOC PROD SUPPORT SPCLST-CLIN

US-TN-MEMPHIS
1 month ago
Position Code
21490046
Day Shift
Yes
Night Shift
No
Rotating Shift
No
Evenings
No
Status
Regular Full-Time
Department
HS IS-LOGISTICS/CUSTOMER SUPPO

Overview and Responsibilities

Provide higher-level technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues.

  • Investigate escalated issues by reviewing initial support notes and gathering additional information from customer.
  • Update tracking system of incident logs and convey customer feedback to teams responsible for product development.
  • May escalate extremely technical or sophisticated issues to technical product support engineers or management.
  • Require advanced knowledge of organization's products and/or services, policies, terms, and conditions.
  • Performs other duties as assigned.

Qualifications

Education Required:

Must have a BLS, RN, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.

 

Experience Required:

Three years of relevant experience

 

Additional Skills Required:

 

• Excellent Oral and Written Communication Skills
• Excellent customer service skills
• Good computer skills (Windows XP/7, Microsoft Office 2007/2010)
• Outstanding organizational skills
• Strong problem-solving skills
• Exemplary Attendance and strong work ethics
• Experience With EMR systems

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