ASSOC HELP DESK TECH

US-TN-MEMPHIS
4 weeks ago
Position Code
21490039
Day Shift
Yes
Night Shift
No
Rotating Shift
No
Evenings
No
Status
Regular Full-Time
Department
HS IS-LOGISTICS/CUSTOMER SUPPO

Overview and Responsibilities

Provides initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues.

  • Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
  • Log or record support tickets and/or cases.
  • Performs other duties as assigned.

Qualifications

Experience Required:

One year of related experience

 

Education Desired:

2 years experience or educational equivalent of Associate's degree.

 

Additional Skills Required:

• Excellent verbal and written communication skills
• Background in printers, computer software, hardware and networking support
• Excellent customer service skills
• Proven IT customer service background with heavy troubleshooting over the phone
• Good computer skills (Windows XP/7, Microsoft Office 2007/2010)
• Outstanding organizational skills
• Strong interpersonal and collaboration skills
• Strong problem-solving skills
• Exemplary Attendance and strong work ethics

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